Refund policy

This Return and Refund Policy ("Policy") is issued by SILT FOODS AND BEVERAGES PRIVATE LIMITED ("Company", "we", "our", or "us"), a company registered under the Companies Act, 2013.

No Returns Policy

Due to the nature of our products (dietary supplements), SILT FOODS AND BEVERAGES PRIVATE LIMITED does not accept returns or provide refunds once the product is delivered and accepted.

This policy is in place to ensure product quality and safety as SILT FOODS AND BEVERAGES PRIVATE LIMITED cannot guarantee the storage conditions once the product leaves our facility.

By placing an order with SILT FOODS AND BEVERAGES PRIVATE LIMITED, you acknowledge and accept this no-return policy.

Exceptions

If you receive a damaged or defective product from SILT FOODS AND BEVERAGES PRIVATE LIMITED:

• Document the damage with photos.
• Contact our customer service within 24 hours of delivery.
• Include photos of the damaged product and packaging.
• Do not accept the delivery if damage is visible on the package.
• In exceptional cases where the product or packaging is received damaged or torn, SILT FOODS AND BEVERAGES PRIVATE LIMITED will provide a replacement, subject to verification of the damage and receipt of the required photographic evidence sent to customer@siltnutrition.com within 24 hours of delivery.

In case of wrong product delivery:

• Contact SILT FOODS AND BEVERAGES PRIVATE LIMITED within 24 hours of receiving the order.
• Provide order number and photos of received product.
• Claims made after 24 hours will not be entertained.

Order Cancellation and Refund Process

Orders placed with SILT FOODS AND BEVERAGES PRIVATE LIMITED CANNOT be cancelled once placed.

To reject an order:

• Refuse to accept delivery.
• Mark package as "REFUSED - RETURN TO SENDER".
• Ensure package is not opened or damaged.

Approved refunds will be processed and credited in 3-4 days to the original payment method.

For any queries regarding refunds, please contact: customer@siltnutrition.com